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Managing Conflict with Peers

Peer conflicts that arise from incompatible goals or from different views on how a task should be accomplished can usually be resolved. But peer conflicts that involve personal values, office politics and power, and emotional reactions are much more difficult to deal with. These seemingly intractable conflicts require careful attention if managers want to build effective relationships that will bolster their ability to achieve organizational goals.

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Product Specifications
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Product Specifications:

  • Publisher: CCL Press
  • Stock Number (Print): 419
  • Stock Number (eBook): 419e
  • ISBN Number (Print): 978-1-882197-74-3
  • ISBN Number (eBook): 978-1-60491-721-5
  • Author: Talula Cartwright
  • Copyright: ©2003
  • Number of Pages: 31 Pages

Available from CCL Press as an individual guidebook in both print and Adobe Digital Edition eBook formats.

This guidebook is also part of the Full eBook Collection digitally and the popular Ideas Into Action Guidebook Series in print.

Each guidebook in the Ideas Into Action Guidebook Series is aimed at managers and executives who are concerned with their own and others' development, and gives specific advice on how to complete a development task or solve a leadership problem.

See Executive Guidebook Reader here for executive summaries of all guidebooks in the Ideas Into Action Guidebook Series.

This title is also available in the following language:

Table of Contents

Managing Conflict with Peers, CCL Press, 2003
Is Conflict Destructive? 7
A Process for Managing Conflict 8
How Emotional Hot Buttons Affect Conflict 12
How Values Affect Conflict 15
Identifying Your Values
Identifying Your Peer's Values
How Power and Politics Affect Conflict 21
Identifying Your Power
Mapping Organizational Power
Managing Conflict for Results 24
Suggested Readings 27
Background 28
Key Point Summary 29

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