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Conflict Guidebook Package

The Conflict Guidebook Package consists of the following three CCL Press guidebooks:

  • Managing Conflict with Peers by Talula Cartwright — Peer conflicts can arise from incompatible goals or different ideas for getting work done. Managers can use this guide to work through three key issues that can cause clashes in order to reach a successful resolution.
  • Managing Conflict with Direct Reports by Barbara Popejoy and Brenda J. McManigle — Assists and prepares managers leading others to understand emotions that can trigger conflict, to clarify performance expectations, and to provide ongoing feedback for the support and development of their direct reports.
  • Managing Conflict with Your Boss by Davida Sharpe and Elinor Johnson — Identifies steps you can take to gain perspective on and to manage conflict with your boss so that it focuses your energy and your boss's energy on the needs of the organization, moving both of your toward a more productive working relationship.
Format:
Print Package
$26.95
eBook Package
$26.95
Quantity:

Price: $26.95

 
 

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Product Specifications
Table of Contents
myCCL Member Benefits

Product Specifications:

  • Publisher: CCL Press
  • Stock Number (Print): 731
  • Stock Number (eBook): N/A
  • ISBN Number (Print): N/A
  • ISBN Number (eBook): N/A
  • Author: Multiple authors
  • Copyright: Multiple copyright dates
  • Number of Pages: Number of pages varies by guidebook

Included in the Conflict Guidebook Package:

Product Specifications:

  • Publisher: CCL Press
  • Stock Number (Print): 418
  • Stock Number (eBook): 418e
  • ISBN Number (Print): 978-1-882197-73-6
  • ISBN Number (eBook): 978-1-932973-18-1
  • Author: Barbara Popejoy, Brenda McManigle
  • Copyright: ©2002
  • Number of Pages: 29 Pages

Product Specifications:

  • Publisher: CCL Press
  • Stock Number (Print): 419
  • Stock Number (eBook): 419e
  • ISBN Number (Print): 978-1-882197-74-3
  • ISBN Number (eBook): 978-1-932973-19-8
  • Author: Talula Cartwright
  • Copyright: ©2003
  • Number of Pages: 31 Pages

Product Specifications:

  • Publisher: CCL Press
  • Stock Number (Print): 416
  • Stock Number (eBook): 416e
  • ISBN Number (Print): 978-1-882197-70-5
  • ISBN Number (eBook): 978-1-932973-16-7
  • Author: Davida Sharpe, Elinor Johnson
  • Copyright: ©2002
  • Number of Pages: 30 Pages

Table of Contents: Managing Conflict with Direct Reports

Managing Conflict with Direct Reports, CCL Press, 2002
Conflict and Resolution 7
Conflict with Direct Reports Is a Special Case 8
Managing the Relationship
Managing the Work
A Process for Managing Conflict 10
Recognizing Both Sides of the Conflict
Preparing for a Conflict Resolution Session
During the Conflict Resolution Session
After the Conflict Resolution Session
Managing Conflict for Success and Development 24
Suggested Readings 27
Background 28
Key Point Summary 29

Table of Contents: Managing Conflict with Peers

Managing Conflict with Peers, CCL Press, 2003
Is Conflict Destructive? 7
A Process for Managing Conflict 8
How Emotional Hot Buttons Affect Conflict 12
How Values Affect Conflict 15
Identifying Your Values
Identifying Your Peer's Values
How Power and Politics Affect Conflict 21
Identifying Your Power
Mapping Organizational Power
Managing Conflict for Results 24
Suggested Readings 27
Background 28
Key Point Summary 29

Table of Contents: Managing Conflict with Your Boss

Managing Conflict with Your Boss, CCL Press, 2002
What Is Conflict? 7
Why Managing Conflict Is Important 7
Managing Conflict with Your Boss 10
Clarifying Expectations
Sharpening Your View
Lessons of Experience 24
Seven Steps toward Managing Conflict 25
Suggested Readings 28
Background 29
Key Point Summary 30

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