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Feedback That Works: How to Build and Deliver Your Message

Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change.

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Product Specifications
Table of Contents
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Product Specifications:

  • Publisher: CCL Press
  • Stock Number (Print): 405
  • Stock Number (eBook): 405e
  • ISBN Number (Print): 978-1-882197-58-3
  • ISBN Number (eBook): 978-1-932973-05-1
  • Author: Sloan Weitzel
  • Copyright: ©2000
  • Number of Pages: 30 Pages

Available from CCL Press as an individual guidebook in both print and Adobe Digital Edition eBook formats.

This guidebook is also part of the Full eBook Collection digitally and the popular Ideas Into Action Guidebook Series in print.

Each guidebook in the Ideas Into Action Guidebook Series is aimed at managers and executives who are concerned with their own and others' development, and gives specific advice on how to complete a development task or solve a leadership problem.

See Executive Guidebook Reader here for executive summaries of all guidebooks in the Ideas Into Action Guidebook Series.

This title is also available in the following languages:

Table of Contents

Feedback That Works: How to Build and Deliver Your Message, CCL Press, 2000
What Is Effective Feedback? 7
Ten Common Mistakes in Giving Feedback 9
Developing Effective Feedback Skills
Capture the Situation
Describe the Behavior
Deliver the Impact
Maintaining the Message 21
Putting It All Together 23
The Dozen Do's and Don'ts of Effective Feedback 25
Words with Impact 26
Suggested Readings 27
Background 28
Key Point Summary 29

This guidebook is available for eBook purchase and download from Apple's iBookstore; Amazon's Kindle; Google eBooks; Sony iStore, and other reputable distributors of eContent.

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